1. Can I trust you?

 

2. How about your quality?

 

3. How about your price?

 

4. Can you send me your catalogue?

 

5. Can you send me actual sample?

 

6. Can you produce as per my sample?

 

7. I am not a direct buyer, can I introduce the other people / company to buy from you and get commission from you?

 

8. I am a direct buyer, can I pay money to second Chinese company which I am having business with and then pay to you?

 

9. What kind of payment do you required?

 

10. Do you give credit?

 

11. Can I use my own logo / brand?

 

12. Can I be the sole buyer in my country?

 

13. What is your lead time?

 

14. What if there is a difference with this FAQ and other FAQ on your homepage?

 

15. How long will take it for you to answer back my inquiry?

 

16. Do you reply every email you received?

 

 

Can I trust you?

We have been in business for many years and have long exist clients in many different countries whom can be your reference to check. Even more important, we ourselives believe SINCERITY AND INTEGRITY is the first must follow guideline of business.

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How about your quality?

We do not sell cheap quality product as we guarantee our quality up to the final destination.

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How about your price?

We do not sell very cheap product as we need to guarantee our quality first, but we believe our price should be with very competitive price with compare with the genuine same quality products.

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Can you send me your catalogue?

Currently we have urls (homepage) for you to download our online catalogue which is basically with the same content of our catalogue. We normally do not send out print out catalogue anymore as our delivery fee per year for sending catalogue and sample is too high and we are trying to cut down this expense. however if you are willing to pay the dhl delivery fee yourself, we are happy to send you our printed catalogue.

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Can you send me actual sample?

Sample in most cases is free if the sample is cheap or may charge at most the actual cost only but the express delivery fee will be paid by you. So it is better you are rather sure about the price etc. is ok to you first.

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Can you produce as per my sample?

Yes, we welcome buyer to send us sample and we will produce counter sample and send back to you.

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I am not a direct buyer, can I introduce the other people / company to buy from you and get commission from you?

Yes, we can paid out commission, however we suggest you to get commission from buyer's side. Once we have established business relationship with your client or you, we will not bypass you in future.

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I am a direct buyer, can I pay money to second Chinese company which I am having business with and then pay to you?

No, we do not want to envolve another Chinese company in this situation, payment must directly to our company or to our factory, this is due to the regulation of China Foreign Currency Department, we do the export procedure, the foreign currency money need to pay to our company.

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What kind of payment do you required?

L/C at sight, L/C is opened from a reliable bank Or 30% advance payment, the rest to be paid before shipment / after sending inspection report.

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Do you give credit?

No, at present we are not giving any credit to anyone, even to those whom have been our buyers for years with good reputation, our company is practicing a very strict policy towards this point.

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Can I use my own logo / brand?

Yes but need to be with certain quantity. The paper brand including sticker paper is 100% ok, however if the brand need to be mould print on the product, this need to see the quantity first.

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What is your lead time?

We will usually make shipment after 1 month to 3 month since the date of receiving the L/C or advance payment. This will heavely depend on what product you are ordering.

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Can I be the sole buyer in my country?

We generally only deal with one single buyer in a same market. Once the market is established (you start to buy from us and continue to do so), then we will not make contact with the other buyer for the same market.

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What if there is a difference with this FAQ and other FAQ on your homepage?

There are several products detail listed on our homepage with each own FAQ, different product FAQ is the FAQ for that product. This FAQ is a general FAQ for all of our product.

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How long will take it for you to answer back my inquiry?

For new inquiry (not from our exist client), this will take much longer time, it will usually takes from 1 to 7 days, sometime may even longer, however we are trying to answer as quickly as possible. Sometime there might be the case of email problem if at either side there is email server problem then your inquiry / our answer might not get through, we suggest you to send us fax if you think such case had happened. 

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Do you reply every email you received?

There are some emails we never answered, here we make an example of many cases, we basically only do business on "container" basis (same or above USD 10000 or so), when we receive a "retail" inquiry, we do not reply back. As much as we appreciate and want to answer back each inquiry, however it will not be possible for us to answer these kinds of inquiry as they will add many vain job to us considerably. We suggest you to navigate our homepage to learn the products we listed on our homepage and then contact us, we always welcome and cherish new friends.

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